Crisis & Hostage Negotiator Skills Sheet

Crisis & Hostage Negotiator Skills Sheet

Apr 2, 2014 | No Comments

For those that have attended any of my presentations and were looking for the “Crisis & Hostage Negotiator Skill Sheet”- click the image below to see a larger web version and click [Here] to download a pdf version. The pdf version is better for printing. The sheet is based on feedback from current negotiators and […]

Active Listening Techniques of Hostage Crisis Negotiators

Active Listening Techniques of Hostage Crisis Negotiators

Nov 9, 2013 | No Comments

Active listening is arguably one of the most important set of skills a person must successfully employ while interacting with someone when there is something you are trying to achieve. This can include negotiating a contract, salary, sale or purchase of a house, or it can involve trying to resolve a dispute amongst friends or […]

Prezi Presentation: 10 Mistakes of Hostage & Crisis Negotiators

Prezi Presentation: 10 Mistakes of Hostage & Crisis Negotiators

Oct 25, 2013 | No Comments

I recently gave a presentation at Columbia University Conference on 10 Mistakes Law Enforcement Hostage and Crisis Negotiators Have Made & How You Can Avoid Them. Grounded in research, the presentation also offers methods these negotiators utilize to avoid the mistakes while I also offered examples on how everyone can apply them to their lives […]

Can A Golden Bridge Help Stop The Government Shutdown?

Can A Golden Bridge Help Stop The Government Shutdown?

Oct 4, 2013 | No Comments

Build a golden-what? What does a bridge, no less a ‘golden’ one, have to do with mediation and negotiation? Well, the term is from William Ury’s book, Getting Past No [here at Amazon and many others]. Building a golden bridge refers to making sure you have satisfied and overcome the the four common obstacles to an agreement: involving them […]

Hostage & Crisis Negotiators: Nonverbal Communication Basics

Hostage & Crisis Negotiators: Nonverbal Communication Basics

Aug 13, 2013 | No Comments

Learn the skills used by these expert negotiators and how it can help you. Law enforcement crisis and hostage negotiators are world-renowned for their ability to apply expert conflict resolution and communication skills in situations that are tense,  (potentially) volatile, and where lives can be at risk.  The negotiator’s appearance matters. Learning the skills that […]

CPR on ABC Gold Coast Radio

CPR on ABC Gold Coast Radio

Mar 14, 2012 | No Comments

Click above and listen to my recent talk on the great ABC Gold Coast Radio morning radio show hosted by Nicole Dyer.  We discuss my recent workshop at Robina Hospital where I shared my CPR acronym (Charisma, Professionalism, and Rapport) and how it can not only help doctors and nurses but everyone interested in having […]

Experience is Not Expertise in Nonverbal Communication

Experience is Not Expertise in Nonverbal Communication

Jan 30, 2012 | No Comments

10,000 hours.  That is the amount frequently cited as the number hours it requires to be an expert in something.  Malcolm Gladwell is arguably the most famous person for bringing this comment to the mainstream in his book The Outliers, however many people have referred to it in their books as well.  Joseph T. Hallinan mentions […]

Amy Cuddy of Harvard Business School: Power Poses (Video)

Amy Cuddy of Harvard Business School: Power Poses (Video)

Nov 4, 2011 | 2 Comments

If there are ever any *must see* videos of learning about body language, Harvard Business School’s Amy Cuddy and her talk on Power Poses should be on everyones list. This 17 minute video from her talk at Poptech 2011 is presented in an entertaining manner and validated by the research she has conducted with Dana Carney […]

Is Nonverbal Communication A ‘Numbers Game’?

Is Nonverbal Communication A ‘Numbers Game’?

Oct 1, 2011 | No Comments

My latest article has been published at www.PsychologyToday.com (pass the word around- I will be writing there as well as here!). The topic of my first article there is on the often spoken, or mis-spoken comment that 90% of communication is nonverbal. From the article: If there were ever numbers associated with body language and […]

Featured In Tweed Daily News

Mar 18, 2011 | 2 Comments

Hello Friends! If you get the chance, please click the link below. As some of you know, I am currently in Australia doing research and am giving a presentation at Southern Cross University. The link below is an article featuring me and the talk I will be giving. Thanks! “What Your Body Is Saying About […]