In Negotiation Environment Matters, Cookies Matter

In Negotiation Environment Matters, Cookies Matter

Apr 16, 2014 | No Comments

Image from buttercream-bakehouse.com As I progress (I think I am progressing at least!) with my PhD on nonverbal communication, I wanted to share a snippet from an earlier version as I move towards completing the research.  As part of my research, I designed the METTA acronym to raise awareness of the importance of the role […]

Crisis & Hostage Negotiator Skills Sheet

Crisis & Hostage Negotiator Skills Sheet

Apr 2, 2014 | No Comments

For those that have attended any of my presentations and were looking for the “Crisis & Hostage Negotiator Skill Sheet”- click the image below to see a larger web version and click [Here] to download a pdf version. The pdf version is better for printing. The sheet is based on feedback from current negotiators and […]

Active Listening Techniques of Hostage Crisis Negotiators

Active Listening Techniques of Hostage Crisis Negotiators

Nov 9, 2013 | No Comments

Active listening is arguably one of the most important set of skills a person must successfully employ while interacting with someone when there is something you are trying to achieve. This can include negotiating a contract, salary, sale or purchase of a house, or it can involve trying to resolve a dispute amongst friends or […]

Social Media & Hostage Crisis Negotiation

Social Media & Hostage Crisis Negotiation

Nov 9, 2013 | No Comments

ACR Crisis Negotiation Section co-chair Jeff Thompson, along with Lt. Mark Lowther, presented “Social Media & Hostage / Crisis Negotiation” at the annual Cyberweek conference.  Cyberweek is  a week-long series of webinars, discussion forums, radio shows, twitter chats, and more all concerning conflict resolution and technology. The webinar shared information on the impact of social […]

Prezi Presentation: 10 Mistakes of Hostage & Crisis Negotiators

Prezi Presentation: 10 Mistakes of Hostage & Crisis Negotiators

Oct 25, 2013 | No Comments

I recently gave a presentation at Columbia University Conference on 10 Mistakes Law Enforcement Hostage and Crisis Negotiators Have Made & How You Can Avoid Them. Grounded in research, the presentation also offers methods these negotiators utilize to avoid the mistakes while I also offered examples on how everyone can apply them to their lives […]

Body Language, Negotiating & Haggling

Body Language, Negotiating & Haggling

Oct 13, 2013 | No Comments

Of course nonverbal communication communication has a role in every interaction, we all know that, right? Enjoy this article in today’s WSJ on the art of haggling. Snippet: Rosella says she occasionally deals with sellers who are “horribly offended” when she tries to bargain. She’ll apologize. Her intent isn’t to hurt their feelings, so she’s […]

Can A Golden Bridge Help Stop The Government Shutdown?

Can A Golden Bridge Help Stop The Government Shutdown?

Oct 4, 2013 | No Comments

Build a golden-what? What does a bridge, no less a ‘golden’ one, have to do with mediation and negotiation? Well, the term is from William Ury’s book, Getting Past No [here at Amazon and many others]. Building a golden bridge refers to making sure you have satisfied and overcome the the four common obstacles to an agreement: involving them […]

10 Mistakes Crisis & Hostage Negotiators Can Make (& How You Can Avoid Them)

10 Mistakes Crisis & Hostage Negotiators Can Make (& How You Can Avoid Them)

Sep 24, 2013 | No Comments

Come join me! “10 Mistakes Crisis & Hostage Negotiators Can Make (& How You Can Avoid Them)” Facilitator: Jeff Thompson, Research Fellow, Columbia University Law School; PhD candidate, Griffith University Law School A crisis and hostage negotiator is a law enforcement conflict resolution expert who applies their skills in situations that are tense, (potentially) volatile, and […]

Hostage & Crisis Negotiators: Nonverbal Communication Basics

Hostage & Crisis Negotiators: Nonverbal Communication Basics

Aug 13, 2013 | No Comments

Learn the skills used by these expert negotiators and how it can help you. Law enforcement crisis and hostage negotiators are world-renowned for their ability to apply expert conflict resolution and communication skills in situations that are tense,  (potentially) volatile, and where lives can be at risk.  The negotiator’s appearance matters. Learning the skills that […]

Association For Conflict Resolution Conference

Association For Conflict Resolution Conference

Jul 8, 2013 | No Comments

If you are in the Minneapolis area in October, come see my presentation: Nonverbal Communication’s Impact On Mediation: Connecting Research With What Practitioners Actually Say & Do Jeff Thompson Nonverbal communication is a topic often discussed, either in-depth or casually; however for the first time, research will be shared that combines the story-telling aspect of […]